|By Jeremy Geelan||
|August 18, 2007 11:00 AM EDT||
The main Skype page diverts currently to a URL titled "Hello Again" (http://skype.com/intl/en/helloagain.html), which says as follows:
UPDATED 18 August, 2007 11:00 GMT
Take a deep breath. Skype is back to normal.
On Monday, we’ll provide a more detailed explanation of what happened. Until then, we’d like to apologize and thank you. Precisely in that order.
We know how difficult and frustrating the past two days have been. And still, your good wishes kept flowing in. Thank you for the amazing patience, trust and support!
Skype had a short outage in 2004 due to a DNS problem, but this time the outage lasted longer than ever before.
On Thursday evening Skype's Villu Arak said that the sign-on problem occurred because of a deficiency in an algorithm within Skype networking software. "This controls the interaction between the user’s own Skype client and the rest of the Skype network," he explained, adding: "The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen."
"Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible," said Arak.
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